Returns & Exchanges
At Wine Folly, we want you to be completely satisfied with your educational tools and accessories. If your order doesn't meet your expectations, we offer a 30-day return policy for unused and unopened merchandise.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully pack the items in their original packaging, ensuring that posters, books, and glassware are protected to prevent damage during transit.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please note that return shipping costs may apply.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing